Cancellation by Customer

You can cancel the trip by raising a request online or by calling the call centre.

You can cancel the local trip 4 hours prior to the travel date and time.

Cancellation of the pickup within 4 hours from the pickup time and date, cancellation charges will be charged as per the cancellation policy.

Cancellation fee will be: Rs. 200 (Two hundred only)

Cancellation by PetCab

We can cancel your local trip and cancellation charges will be charged if there is no response from you during the time scheduled for the pickup.

We can cancel if there is no telephonic confirmation from you when the driver calls one hour prior to the pickup.

We can cancel the pickup of the customer if the customer is found using abusive language or showcasing rude behaviour.

We can cancel the pickup on the previous day subject any company holiday, driver emergency, state bandh, festival or a holiday.

If we cancel a confirmed pickup without any external factors effecting the cancellation, we shall add amount to your PetCab wallet as a cancellation charge by the company to the customer. This amount can be used in your next ride.

Vehicle breakdown or sudden unexpected traffic jams delaying the cab to reach you in time is something that cannot be controlled by the company or the driver. In such cancellations we offer a 10% discount on your next ride.

Refund: Company to Customer due to reason below

Cancellation by the company - fee will be: Rs. 200 (Two hundred only)

Cancellation due to breakdown or Traffic - fee will be: 10% (Ten percent on the total billing)

Pickup delayed beyond 20 minutes - fee will be: 10% (Ten percent on the total billing)

OUTSTATION TRANSPORT TRIPS

Cancellation by Customer

You can cancel the trip by raising a request online or by calling the call centre.

You can cancel the Outstation trip 1 day prior to the travel date and time.

Cancellation of the pickup within the same day of the pickup time and date, cancellation charges will be charged as per the cancellation policy. The

advance paid will not be refunded.

Cancellation fee will be: Rs. 1000 (Advance paid will not be refunded)

Cancellation by PetCab

We shall cancel a outstation pickup if the customer does not pay the advance within 6 hours from the time of the booking by the customer.

We can cancel if there is no telephonic confirmation from you when the driver calls one hour prior to the pickup.

We can cancel the pickup of the customer if the customer is found using abusive language or showcasing rude behaviour.

We can cancel the pickup on the previous day subject any company holiday, driver emergency, state bandh, festival or a holiday.